Frequent Questions

Below is a list of the most frequently asked questions. If you don't find your answer here, please don't hesitate to contact us.

My Account & Orders

1) Click here to create an account  or

2) Click the "My Account" icon at the top right of our website (the icon looks like a person and is to the left of the search icon). Then click on "Create Account" at the bottom of the page. Follow the prompts to set up your account.

Click the "My Account" icon at the top right of our website (the icon looks like a person and is to the left of the search icon). Above the box to enter your password is a link that says "Forgot?" Click the link and enter your email address. You will receive an email with a link to update your password.

Click the "My Account" icon, on the left side you will see your recent order. Make sure all the items in your order have shipped as some orders require multiple shipments.

Click on the Tracking Number links to confirm all packages were delivered by the carrier. If all packages have been "delivered" and the item is still missing, then please contact customer service.

First refer to the details above for "An item is missing from my order". If no tracking information appears for an extended period of time, then please contact customer service.

Shipping & Returns

We pride ourselves on our fast delivery. Once you place an order, it usually ships the same day or within 24-48 hours.* You will receive a shipment confirmation email with tracking information once your order ships. Need your order by a specific date? Tell us in the Order Notes on the shopping cart page or contact customer service.

*Please Note: We are open M-F 8am-4pm. Orders placed over the weekend will process on Monday. Also, during sales & shipping promotions, our order volume greatly increases and additional time may be required for the shipment of your order.

Shipping is automatically calculated based on distance and the weight of your package.* Add items to your shopping cart and click "Check out." Enter your address and you will be offered various shipping methods and their prices before you submit payment.

Most orders ship via UPS Ground. Free Shipping for Sample sets  and Dryangles is via UPS SurePost or Priority Mail unless ordered with other items. If you prefer a different carrier please contact customer service.

*We reserve the right to adjust the quoted shipping to reflect any rate or package change.

International orders are shipped via USPS Priority Mail International. Upon customer request, we can alternatively ship via Express Mail International, UPS, FedEx, or DHL.

Customers are responsible for any taxes, customs or brokerage fees. Unfortunately these charges cannot be calculated before shipment. *Please note: We will not mark international packages as gifts or samples. All package values will be listed on customs forms.

International orders are not eligible for free shipping sales.

We make every effort to ship worldwide. During order checkout or online account setup, we ask for your shipping address with country. If your country is not in the dropdown menu, contact customer service to inform us. We should be able to add it to our list and accommodate your order.

We want you to be 100% satisfied with every Raymar product. We accept returns or exchanges on any unused Raymar products within 6 months of purchase. If there is an error with the item(s) you ordered or the product is damaged, Raymar will cover the return and reshipping cost of the product. For Custom Panels, a 10% restocking fee will apply. For assistance with a return please contact customer service.

Please note: If the return/exchange of product is due to personal preference, you are responsible for return shipping of the original product & any new shipping charges for the exchanged product.

Pricing & Billing

Add items to your shopping cart and click "Check out". On the next page below your order summary is a box entitled "Discount". Enter the coupon code, hit "Apply" and the discount should be applied to your order.

Only one coupon code or promotion is valid per order. We do our best to offer coupons and small sales throughout the year. Please remember we are a small business. So we are not able to offer deep discounts or stack multiple coupons at once. Thank you for understanding.

All standard orders in the contiguous US are shipped via UPS Ground unless you request another shipping method. Please view our UPS shipping map to determine how many days in transit is required for UPS Ground from our office in Phoenix, AZ.

If you require expedited shipping or use of another shipping carrier contact us.

When you place an order your credit card is only authorized for the amount of the order. Once your order is packaged and ready to ship, then your card will be charged.

We accept all major credit cards (Visa, Mastercard, Discover & American Express), along with PayPal, GooglePay and ApplePay.  To pay by check, submit your order online or by phone and mail us your check made payable to RAYMAR INC.

Please note: We do not ship orders until we receive payment. Once we receive a credit card authorization or process your check, then your order will ship.

At the top right of our website, select your currency from the dropdown. The default currency is USD (US dollars). Additional currencies include CAD, INR, GBP, AUD, EUR and JPY.

Please note: Your credit card will be charged in USD.

You will only pay sales tax if you reside in Arizona where RAYMAR is located. If you have a Tax Exempt ID, please contact customer service so you do not pay Arizona sales tax.

Click the "My Account" icon to review your order details and compare them with your financial records. If you believe you were incorrectly charged, please contact customer service so we can correct it.

Product & Technical

Medium Density Fiberboard is an engineered wood product. It is formed by compressing wood fibers and combining them with wax or resin using high temperature and pressure.

We have used the same brand/manufacturer of MDF for almost 15 years. This brand of MDF meets a wide range of green and sustainable product standards including but not limited to SFI® Sustainable Forestry Initiative and EPA TSCA Title VI (TSCA) initiatives. The MDF that we use is made from "high-quality inland species of western softwoods known for their low abrasive content and light color".

Raymar uses a specially formulated, pH neutral EVA (derivative of PVA).  It is water soluble until dry, at which point, the adhesion is permanent.  Our surfaces are not manufactured to be removed at a later date.

All of our surfaces arrive to us already primed.  We do not prime any of our surfaces in our facility. 

Claessens uses zinc white, bound with linseed oil as a primer.  The surface is air dried, sanded and then a coating layer (or 2) of titanium white is added.  The zinc is never used as the only pigment, but as a small part.

Artfix linens have an infinitesimal quantity of zinc in their priming, which does not affect its archival rating.

No, Claessens transitioned away from rabbit skin glue to synthetic PVA glue for sizing in the 1980’s.

It is not recommended to paint acrylic over oil.  Acrylic paint will not stick to the oil priming and will eventually peel away or flake off.

Yes, we offer several surfaces that have acrylic priming.  The 56MC Medium Cotton23SC Smooth Cotton, and the Artfix® L22U Linen panels are all acrylic primed.

Yes, this paper is internally sized, rather than primed.  It can therefore accept a variety of media including oil, acrylic, watercolor and drawing media.  No preparation is needed is needed to use the surface, although you can add additional layers of acrylic gesso or oil ground to reduce tooth or brush drag if desired.

No. Our wet painting carriers are designed to hold only panels NOT stretched canvases. Each carrier can hold up to 6 panels that are 1/8" or thinner, 2 panels back to back in the 3 slot molded track. Panels between 1/8" to 1/4" thick, such as our 3/16" Gatorfoam panels, will only fit one panel per slot, reducing the total carrier capacity to 3 panels.

Panels or canvases thicker than 1/4" are too thick to fit into the molded slots of the painting carriers.

Raymar Policies

We value your privacy and never sell any information we collect. For complete details view our Privacy Policy.

For complete details of our website Terms of Service.

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